How do I calculate the shipping cost on an order?
To find out the total cost of your order, simply add the product(s) you would like to purchase to your Shopping Cart. You can then view your Shopping Cart to get the total cost of products for your order.
All shipping fees are calculated during checkout on the shipping options page. Price is shown via UPS an USPS for you to choose. You may also send a request for shipping cost to Customer Service. You would need to provide item numbers, quantity of each and destination zip code. Response is usually within one Business day.
Can I ship C.O.D. or to a P.O. Box?
We do not ship COD and will not mail to P.O. Boxes. A physical street address will be required for delivery. We do not currently ship to APO/FPO addresses.
How long does it take for you to ship my order?
Although every effort is made to process and ship your order within three business days, dependant on stock availability. Seasonal delays mat occur. Average delivery is 7 to 14 business days. If an out of stock or back-order situation arises, we advise the customer as soon as possible and offer to refund the transaction if unable to wait for additional product, or if item has been discontinued.
Where am I able to ship my order to?
We currently ship to the continental USA.
Some products are eligible to ship to Alaska, Hawaii and Canada.
Contact us prior to purchase for availability and shipping costs.
Any brokerage and duty fees and will be C.O.D.
We do not currently ship to APO/FPO addresses.
Can I return an Item for Refund, Exchange or if damaged?
Short answer is yes. We do charge a restock fee of up to 20% if a non damaged item is returned for a refund. Items returned for exchange will be charged an additional shipping fee for second shipment. ALL return shipping costs are the customers responsibility. Credit may be issued in the case of damaged or mis-shipped items. We want you to be 100% happy with your purchase and will work with you to resolve any problems you may have as swiftly as possible. Claims filed for a damages item generally take 7-15 BUSINESS days to resolve and reship and may or may not require returning the damaged item. Photographic proof of damage may be required.
Can I get a discount?
We have constant sales and promotions but will gladly review any request for a discount on orders large or small. It never hurts to ask and we will respond within 2 BUSINESS days.
Do you accept phone, FAX or mail-in orders?
Phone orders are not currently supported. Mail-in orders are accepted with check/money order and Credit Card. Please use order form found at: http://www.jjgiftsplus.com/pages.php/page/order_form FAX number for faster service is also available on this form. Funds will have to be verified and clear your financial institution prior to shipping order paid by check/money order. Contact phone number and email address are highly recommended and aids in the verification process. We reserve the right to refuse any check or money order that does not pass our initial review.
Where is my order confirmation?
Order confirmations are set to auto send but due to the many email services and other factors some don't reach their intended destination. We do a review of order confirmations at the end of every business day and resend those that failed to transmit.
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